Led UX design, research, and strategy for SAP ERP integration, aligning user needs with operational goals in inventory tracking and billing. Conducted site visits and deep research to uncover experience gaps, driving usability improvements. Delivered actionable insights through personas, journey maps, and workflows to influence product decisions. Mentored UX peers, shaped research initiatives, and championed user-centered strategies. Enhanced customer web experiences using Adobe Experience Manager (AEM), refining content layout and navigation.
Let's make great things together.